Report Distribution

Answers to

Frequently Asked Questions

Do you offer special programs for charities or nonprofits?

We provide substantial discounts to nonprofit organizations (universities, national charities, NGOs, foundations, etc.) that maintain local listings that receive review feedback. Please email hello@localclarity.com with the number or locations and your primary needs.

Are there limits on the number of reports I can create?

There are no limits placed on the number of reports you can generate within LocalClarity, just like there are no limits on users, contacts, notices, downloads, reviews, or automations. We encourage you to keep all stakeholders connected to your critical KPIs.

How is location count determined for account billing?

Plans rates are determined by the net number of billable local listing locations times the monthly per-location rate. Billable locations represent the number of unique and active primary businesses. Department, inactive, suspended, or duplicate listings do not count towards the billable location total. Essentially, only those business locations driving customer engagement are counted.

Which plan includes competitor review tracking?

Available in the Professional and Enterprise plans, you'll be able to see your competitors’ total reviews, average review rating, review distribution, response ratio - and even the raw review and response comments. Coming soon, users will also gain access to topic sentiment analysis and category comparisons.

Can I respond to reviews from multiple platforms?

LocalClarity connects to review sources in the most robust methodology allowed by the originating platform. Ideally, the platform provides an open 2-Way API that allows for full receipt of reviews and pushing of responses. Some platforms have no API infrastructure and responses need to be made directly and manually. You can still leverage AI Reponses and saved templates when replying externally. All reviews response to this way will be marked as replied externally overnight.

Can I update my store hours and holidays in bulk?

You can take advantage of four (4) distinct listing edit workflows to update your store hours and holidays (and other listing details). Choose between single store edits, one-edit-to-many location forms, bulk CSV uploads for changes, and finally our unique ‘live’ spreadsheet controls. Match your needs to the right workflow to ease the workload across the team.

How many competitor locations can be tracked?

You can access all historic and current reviews for 10 competitors for every 1 billable parent location, with multiple review sources per location. For example, a 50 active location account can track 500 competitors. If you connect 5 review destination sources (Google, Yelp, Facebook, etc.) you’re accessing 2500 source points monthly.

Can I compare all competitors a set distance from each store?

When you set up the competitor locations, you can assign them based on individual store codes, your internal groupings, or even competitor groups. Once set, you can filter the results to compare each of your stores to their local competitor set. In 2023, we are leveraging emerging AI tools to make it easier to find all competitors within a region or distance from your stores and setting up the organization.

Can you track social media of competitors?

LocalClarity does not currently aggregate general unstructured commentary of social media platforms. We do have current plans to incorporate the social media platforms that started to expand into "Local". In the coming months you should expect to see major announcements for integrations in 2023. With that will be new opportunities to index competitor reviews.

Can I compare competitor locations to my stores?

Yes, you can. Through our unique Competitor Quadrant Analysis of review volume vs average rating, you can compare relative performance at both the brand and location level. This chart is particularly adept at identifying both performance clusters and outliers.

What is a PlaceID and where can I find it for my Competitors?

A PlaceID is a textual identifier that uniquely identifies a place with the Google search and maps infrastructure. The length of the identifier may vary (Example: IhoSGAoUChIJ0U6OoscfqokR6P225pApu2UQDQ). We recommend utilizing Google’s PlaceID Finder to best identify a competitors PlaceID. Once found simply paste into the Add location section of the Competitor Module. Please wait up to one day for the information to be fully indexed into your profile.

How frequently are new competitor reviews fetched?

After the initial fetch of all historic reviews, new competitor reviews details (location, date, reviewer, star rating, and comments) are indexed to your account from each connected source on a monthly basis.

What competitor review reporting can I access?

You can access your competitors average star rating, review response rate, total number of reviews, and the content of their reviews and subsequent replies for any time range selected. Simply toggle between the Reporting and Review section of the Competitor section.

Where can I read my competitor's review comments?

By selecting the Reviews section of your Competitors tab, you can view all of the indexed reviews from all connected review source directly in the platform. Want to go back in time to see more reviews? Update your time frame by going far back as the the competitors all time reviews. Need to export the reviews? The download button is typically in the upper right of the page.

Will adding Services improve my search rank?

Yes, certainly. We are seeing significantly search discovery and ranking benefits from a strategic approach to added both structured and freeform service offering for all businesses that qualify. LocalClarity’s bulk service monitoring and updating is helping brands to quickly increase their exposure and customer acquisition. You can explore your current Services in Bulk Management > Google > Services in the platform.

What counts as a billable location?

The number of locations is a somewhat complicated calculation, but is essentially the number of open and active distinct business locations with at least one customer review. You can connect multiple review sources and listing destinations to a single parent record, but this is still just one location. Departments within a location (e.g.,, the sales and service department of an auto dealership) are provide at no charge and do not add to the location total. Distinct businesses at the same address (for example, the Audi dealership and the Volkswagen dealership in one building) would be additional billable locations.

How many Google categories should I use?

You should assign as additional categories all that are relevant to your major service or product offerings. The exception would be for businesses that cover a lot of unrelated categories. You want Google to understand the breadth of your consumer offering without confusing your message. Generally, we see most high-performing listings have at least 3-4 additional categories.

What types of photos can I add to my GBP to engage customers?

The available image categories are based on the primary category of the location (e.g., a food & drink option for restaurants) but the main categories of cover image, logo, exterior, and interior images are universal. Fortunately, LocalClarity supports all options for individual and bulk uploads. Talk to client success for details to optimize your visual presence across stores.

What are the Actions in Google Performance reporting?

When a searcher clicks on one of the three primary buttons in a local search or map page result (click to website, get driving directions, or place a call), it is recorded as an Action and made available to the LocalClarity platform via our direct API connection to Google.

How many review sites can be integrated into LocalClarity?

Business can aggregate reviews from over 50 source destinations, highlighting Google Business Profile, Facebook, TrustPilot, Google Play and Apple AppStore. We also support BBB, Bing, Booking, Foursquare, TripAdvisor, Zomato, AVVO, Lawyers.com, RateMDs, Vitals, HealthGrades, Zillow, Glassdoor, Indeed, and dozens of other platforms.

What is an Automation Recipe?

A ‘recipe’ is a combination of the automation target (i.e., what the automation is looking to control, such as reviews, Google edits, new questions, etc.), the automation filters (i.e., the selectors to narrow the action to specific elements) and finally the actions to be performed (i.e., what to do with targeted, filtered, item). A complete recipe is the full set of instructions to perform the entire automation cycle.

How can I get all stakeholders on the same page?

We understand that listing and review management often falls between typical corporate department structures. It impacts local store success, but is not controlled by Retail Operations. It involves customer feedback, but is not managed by Customer Service. It benefits from local posts and customer engagement, but is not driven by the Marketing or Social teams. Its not even part of traditional SEO tactics that drive visitors to the company website. LocalClarity helps to align the disparate stakeholders by maintaining dozens of unlimited automated reporting mechanisms. The right information can be automatically delivered to the right person at the right time help connect them to the larger role of local SEO - the intersection point between the real and digital world.

Why is LocalClarity so much less expensive?

Yes, we have heard this question multiple times. First of all, we are designed primarily for multi-location brands and agencies. This allows us to offer compelling per location pricing. Second, we don’t invest in expensive functionality that provides little to no value (e.g., citation management, image geo codes, Yelp API fees, etc.). Third, as a product-led company we’d choose to invest in new capabilities instead of a bloated, commissioned sales team. Forth, as a bootstrapped company we don’t need to charge you a higher price just to pay off external investors.

What automotive industry review integrations are available?

You can directly authorize connections to your Google Business Profile, Facebook local, Apple Business Connect, Bing and TrustPilot. In the automotive industry, we support indexed connection to Cars.com, CarGurus, DealerRater, and Edmunds. Of course, you can also connect Yelp and any other general review platforms. Not seeing the automotive review source in our list of integrations? Reach out to support@localclarity.com.

What review integrations do you offer for healthcare?

LocalClarity support the major review platforms that present individual customer reviews. Beyond the major platforms Google, Yelp, and TrustPilot, you can index reviews from ZocDoc, Vitals, RateMD, and HealthGrades into your profile. Let us know if there are any other review sources you would like added to your profile.

What review sources are available for Hotels?

On top of Google, Facebook, TrustPilot and reviews for your hotel’s Google and Apple apps, you can index reviews and responses from Hotels.com , Tripadvisor, HostelWorld, Yelp, and Airbnb. Need a review source not listed? Reach out to us at support@localclarity.com to see how we can assist you.

What reviews sources are available for Restaurants?

On top of the authorized connection review sources, you are also able to index a number of review sources popular with restaurant patrons. Organize all of your Yelp, OpenTable, TripAdvisor, Zomato, Talabat, ReserveOut, and BBB reviews into the ReviewInbox™ and all workflows. Need a review source not listed? Reach out to us at support@localclarity.com to see how we can assist you.

Are there limitations of my Free Trial?

We believe free trials should show the full capabilities of the LocalClarity platform. The only limitations we place on each profile during are free trial are for users (limited to 10), competitor locations (limited to 10) and the initial data pulls aggregated in reports (we only access the first 6 months of data).

Can I make a white-label version of LocalClarity for my Agency?

LocalClarity works with agencies around the world who provide their end clients with review management and local search presence optimization services. If you are interested is learning more about the program, please reach out to us at for a demonstration and a custom quote for your agency.

Which platforms can be directly managed?

LocalClarity helps brands of all sizes directly optimize and control their locations via bi-directional API connections with the Big-Four of Google, Apple Business Connect, Facebook, and Bing. These portals power dozens of additional listings listings (such as Waze), helping you optimize engagement with 99%(+) of your local search & map traffic.

Why cant I just set and forget my listings?

As much as it would be nice to simply set your local business information once and then close the project, you can’t be passive and also rank above competitors who are constantly taking advantage of new opportunities engage with your potential customers. In addition to your constantly evolving local store data, Google (and the other key platforms) are evolving at an ever-faster pace. Your choice is to ride the wave or get left behind.

Can I remove negative reviews for my dealership?

Google only removes reviews that they believe violates their Prohibited Content List. You can flag reviews you view as inappropriate directly in the ReviewsInbox™ and then use the tagging system to make it easy to track results. Don’t forget to go into Review Settings to set the platform to automatically check to see if flagged reviews have been removed.

What does LocalClarity offer?

LocalClarity is a comprehensive, enterprise-class solution helping multi-location brands and their agencies improve reputations, optimize local search discovery, enhance customer service, and gain competitive advantages throughout the world and at every scale.

How can I rank higher in my service area?

There are a few basic local SEO practices you can implement to improve rankings. Firstly, make sure your Google primary and additional categories are correct. Secondly, list any Services that you offer, either from the official list (Structured) or anything that will help searchers understand your offering (Free Form). Currently “Property management company” is the only Category in the space that has Structured Services underneath. Reviews are also important, as studies have shown getting your first 10 reviews can boost rankings.

Are LocalClarity’s local map rankings accurate?

The LocalClarity Local Map Rankings are rigorously tested to ensure they provide accurate Google Maps results for local businesses. Despite this accuracy, slight variations are normal due to Google's search results being influenced by factors such as user login status, search history, type of device, or visited websites.

Can I access all historic reviews or just going forward?

You can access your entire review history for every locations in a matter of minutes for most businesses and overnight for even the largest brands in the world. In practical terms, this allow explore analytics for reviews going back 19 years (the oldest review in LocalClarity is from 2004). Will you set a new record?

How can I share my good reviews?

LocalClarity’s integrated Review Showcase feature helps you create custom website widgets that highlight reviews you wish to share. Widget setup is a breeze, with custom settings for star rating, location, date range, and review source. When finished, Review Showcases will update with new reviews meeting your criteria automatically, eliminating the need for manual updates.

How do I organize my complicated business?

LocalClarity offers several tools to help you organize your complicated business structure for better visibility and control. 1) Custom Groups offers the option to create an unlimited number of custom groups. This feature is particularly useful for businesses with multiple localities or varying management access requirements. 2) Parent Records serve as centralized points for all of your reviews and listing sources. In our system, “child” records are linked to a single "parent" record, streamlining the management of your reviews and listings and providing a consolidated view of your business's online presence. 3) Attached Departments enables the nesting of individual department listings under a parent company.

Can I take LocalClarity for a test drive?

Yes, of course! We want to make sure you’re happy with our product before even requiring a credit card on file. Try out our platform for a few weeks and see how much time is saved responding to reviews, managing listings, and making Posts. Afterwards you can decide to stay on for value disrupting prices.

Why is it so important to respond to my dealership reviews?

In short, because your competitors are already following industry best practices. They are actively engaging with customers via the review platforms and crafting excellent reputation profiles. The auto industry ranks #1 for tendency to respond to online reviews. Fortunately, the LocalClarity AI-powered ReviewsInbox™ makes it easy to stay on top of every review across locations, departments, and review sources.

What is meant by map Share of Voice?

“Share of voice” refers to the percentage of searchers within a geographic area (i.e., your relevant map) that see one or more of your locations in a result set, typically either the 3-pack or the first page of map results (the 20-pack).

Is there a way to auto-assign reviews to certain people or teams?

Yes, this is one of the primary use-cases of the Automation Center. Accessible from the ReviewsInbox™ or profile Settings, users can create an Automation Recipe of filters and actions to read the details of each incoming review to assign responsibility based on a dozen different review factors.

How do Attributes impact local search rank?

When you add attributes to your profile, your business locations gains potential visibility in search results when people search for places with those specific attributes on Google Search, Google Maps, Google Pay, and other Google products and services. The more complete your attribute profile, the greater the opportunity for discovery by new customers.

What social media platforms can I manage?

LocalClarity provides streamlined bulk post scheduling and publishing for Google Business Profiles and Facebook Local accounts. The near team roadmap include the new Apple Maps post (called Showcases) and then connections Instagram. We will continue to expand into all social media platforms that support distinct accounts for each location.

Do you offer discounts for nonprofits?

Yes, we have reduced price plans if your organizations is a registered nonprofit (charities, universities, foundations, and NGOs). Please email hello@localclarity.com with the number or locations you manage and what workflow solutions you are trying to accomplish.

Can AI really generate my review responses?

Really! You can reply to reviews using AI generative responses for your Real Estate Business. Utilizing new features from OpenAI's ChatGPT responds with personalized reviews, including the reviewer's first name, and respond in the same language as the review. We hope that this addition to the already personalized and unique OpenAI response will allow real estate businesses to connect with their clients in the best way possible.

Can I customize the generative AI tone of voice?

We've made it even easier for you to craft your own Voice and Style Guide by sourcing it directly from the OpenAI platform as a profile-level preference. Under the Manage AI Tone section in Settings, you can craft a short statement that sets the Personality of AI-powered responses of each review star rating and (optionally) assign to one or more location groups.

How do I respond to review an maintain HIPAA compliant?

Healthcare professionals can and should respond to public reviews, as long as care is taken to respect and protect patients’ privacy and adhere to all HIPAA regulations. To make it easier to do so, LocalClarity offers tools for composing full reply templates and partial ‘snippets’ that can be pre-approved by your organization. This gives your support teams the options to engage with reviews knowing they have the right language.

Can I download my company's reviews?

Of course. All data in the LocalClarity platform is made available in direct downloads, scheduled reports, and for some placed custom reporting and APIs.

Can I schedule my Google, Facebook, and Apple posts in advance?

Yes! You can schedule any number of posts across any number of locations in advance. We have several different options to for local post creation to match your needs and workflows.

Can I update Facebook location in Bulk?

Yes, similar to the Google Business Profile spreadsheet, to manage Facebook listings this way, go to the Manage Locations module. From there, select the Facebook tab and the sheet will build out within the platform. You can edit existing listings or create new Facebook Local pages. Similar functionality is in the works for Apple Business Connect and Bing Places.

What billing options are available?

Most plans are available with monthly, quarterly, semi-annual, or annual billing options. Credit cards are required for all invoices of less than $1000 USD (and can be accepted up to $5,000 USD). We can work with just about any cadence requirements.

Is the sentiment analysis model refined for the auto industry?

LocalClarity is leveraging ChatGPT to build a sentiment model tuned specifically to customer feedback for the automotive industry — and every other industry in which a client operates. We work with each client to analyze the topics identified within their unique set of customer review to build out relevant concepts for aggregate and comparative reporting.

How can I use Google Posts to drive more business?

Keeping the public up to date on your dealership is important in building familiarity and trust in your brand. Posts are important to share what’s new, what’s coming, special events, and promotions. Someone browsing for car dealerships may interact see an Update Post that leads them to interact where they otherwise would not have. LocalClarity makes it easy to schedule any number of Posts in advance so that you’re entire advertising efforts are coordinated.

What are the most popular Automation recipes?

While there is a vast number of possible automation recipes (all which offer exciting ways to simplify tasks, streamline your teams work, and boost productivity), many users have expressed gratitude when given the opportunity to 1) Auto-rejection Google Suggested Edits, 2) Automatically assign reviews to users and teams, and 3) Tag reviews based on factors like rating, location, or comments.

Why is "local conversion rate" an important KPI?

Local conversion rate revolves around tracking three key actions in local search results: Phone Calls, Website Visits, and Driving Directions. By combining these actions and dividing the total by the number of impressions (searches showing the result), businesses can gauge their ability to capture engagement from their "Google business card." Monitoring local conversion rate as a primary Key Performance Indicator (KPI) for local success offers a comprehensive view of how effectively an online presence translates into real-world actions or conversions.

Are there any volume limits on Automations?

As with other aspects of the LocalClarity platform, we place no artificial limits on your profile. We’re developing reporting options that will allow you to track the volume of automations based on their types.

Is LocalClarity available in multiple languages?

Yes. LocalClarity is available in 14 languages in all paid plans versions. Users can navigate the site in English, Spanish, Portuguese, German, French, Italian, Japanese, Dutch, Arabic, Mandarin, Tagalog/Filipino, Thai, and Vietnamese. Reviews and responses are available in all languages supported by Google. AI Responses are available in all languages supported by OpenAI. Automation workflows using language detection are available in the 31 languages supported by Deepl. Please reach out to customer service to confirm you needs are supported. Please vote for any new platform interface languages you’d like to see.

Can I block the public from adding images to my hotel?

It's not possible to prevent users from adding pictures of your lodging, there is no such functionality, Google encourage people to post pictures of the businesses they patronize. To gain a better understanding of why, we recommend you read through this support question on Google’s support website. Here is the thread: https://support.google.com/business/thread/3257310?hl=en

Can I update the accessibility of my hotel?

Updating your attribute list for your l local listings helps notify potential customers features such as wheelchair accessibility. Unsure where you can update your attributes in the platform. We have a support article about Updating Attributes for single locations and in bulk.

How do I create link to ask for more Google reviews?

Review invitation links are a great way to ask for reviews from customers and be generated for any number of Google Business Profile listings. They then shared when reaching out to your customers with review requests. These links can be created both within the application and also to the public on the LocalClarity website.

How do I optimize my listings to increase my Google map rank?

The first step is to ‘feed the Google beast’. Give Google every piece of data possible to provide it with a full sense of your exact products and services across locations. LocalClarity’s listing Health Score is designed to make this easier. The second step is more nuanced based on your unique brand characteristics. Reach out to Client Success to schedule a Professional Services conversation.

Can I trigger notifications every time I receive a negative review?

Yes, real-time notifications through LocalClarity allow users (and non-user contacts) to be notified when a new review matches specific criteria, including star ratings. Notifications can be via email or with the help of a Zapier connection, text SMS, Slack message, or just about any other method.

Are there any reporting or data limitations?

No, Reports through LocalClarity are all-inclusive and unlimited. We believe you shouldn’t be charged more for sharing your data with your team. Harnessing your data can provide limitless potential for your growth, and we don’t want to set any limits on that.

Can I access reviews that have been deleted?

Unlike the sources where reviews can simply disappear without an explanation of notice, LocalClarity retains the full record and marks the review as being removed. You always maintain access to the original record.

How do I download all of my review data?

It’s your data, we have made it easy to access. To download all of your review data go to the ReviewsInbox and set the date range back as long as you have had reviews on Google. Then select download in the top right. Another method is heading to Settings and then Data Downloads. From there you can set the dates and download all of your review data.

How do I track my competitor's software reviews?

LocalClarity makes it easy to aggregate all of your competitor’s reviews and then update the data set monthly. You gain access to their total reviews, average review rating, review distribution, response ratio - and even the raw review and response comments. By comparing these numbers to your own ratings and reviews, you’ll be able to see where your business needs to improve — or where you’re already winning.

Can I add a review showcase myself?

We have tried to make it easy for anyone with access to the page content. After creating a Review Showcase, click on the button that reads “</> Code”. This will pop up a window that will allow you to copy and past the control script in the page’s header and the content script where you want the reviews set presented.

What happens if I add or remove locations?

We don’t believe in locking you into an inflexible plan. As you grow and add location, the plan billing will be updated based on the per-location rate. If you close stores, or as an agency lost a client, your plan billing will be reduced accordingly. It’s all about providing value each and every month.

How can I use automation to lock my Google listings?

You can automatically accept or reject newly suggested Google listing edits if you are confident in the accuracy of your data with our automation workflows. Schedule regular checks for new Google location suggestions (up to three times daily) and get notified when unverified data is being displayed to the public in various categories such as business name, categories, hours, holidays, website, phone number, address, description, and attributes. Our automations ensure accurate and up-to-date information is presented to your searchers.

How does pricing work for multiple companies?

All plans operate on a per location rate for the total number of net active locations in the account. It doesn’t matter if the locations are all organized in one profile or across a dozen profiles. There is no limits placed on account structures or users.

How can I update my credit card details?

Account “Billing Owners” have full access to change plans, view and download past invoices, and change the credit card details. Simply access Settings sections using the primary login credentials.

How can I pay for LocalClarity?

We accept all major credit cards for monthly or quarterly payments up to $1,000. Terms and additional payment options are available for Enterprise clients above that amount.

How quickly should I respond to reviews?

A good rule of thumb should be to respond to both negative and positive reviews within 24 hours of them being posted to your Google listing. Responding to reviews quickly while adhering to hotel and lodging communication best practices can be interpreted as more meaningful or genuine to the person who left the review.

A homebuyer gave me a negative review, how can I remove it?

As long as the homebuyer didn’t do anything to break Google’s policies, such as malicious or false content, you shouldn’t flag a review for removal. Instead, respond to the review publicly, showing care and concern that their expectations were not met. Then, offer your contact information to discuss off of Google. This shows to the buyer and to the public that you take these matters seriously and want to make things right. Your attention might even cause your client to remove or update the review.

How do I update my listing photos?

Local Clarity offers Single Image Uploads and Bulk Uploads for location photos for each of your real estate business locations. But before uploading through LocalClarity, check these upload requirements from Google.

How do set two opening times for special events?

You can edit those in bulk through LocalClarity. An example of this is if you’re a bar that is opening early for a game, and then closing before re-opening for the night. In Locations module, select the location(s) to make the changes for, and then set the first set of hours, select Add Hours, and set the second set. This is important to let customers know you are open for the special event and could drive new business.

Can I publish my menus from LocalClarity?

Soon! We’re excited to add to our offerings in the near future (2023). With the major enhancements, users will be able to add/edit/delate menu items, update pricing, and publish directly to local search. Stay tuned to our release updates.

Which subscription plans include access to local search keywords?

At LocalClarity, we believe in providing the most value to our clients and not hiding core functionality behind a tiered subscription or digital currency. Access to your Keyword Data, AI analysis, Local Grid Rankings, and so much more is available to all paying clients.

Who can receive scheduled report delivery?

Anyone you designate! Reports can be scheduled (or in the case of real-time notices, triggered) for any stakeholder within your organization. If you need to set up reporting for 100s (or 1000s) of locations, reach out to Client Success.

Can I create custom reporting data dashboards?

Yes, for Agency and Enterprise clients, LocalClarity can create custom Reporting Dashboards to fit your needs. These can be downloadable or even embedded within the platform. Once our team knows your reporting needs, we can start building your ideal dashboard.

How are the review sentiment analysis topics determined?

LocalClarity leverages current OpenAI models to identify the topics contained in each review comment block, and then reports on the topics and associated sentiment in either the languages or the review or the single selected language as a profile-level preference item. See Settings > Review Management

Can I manage my Google Questions & Answers in bulk?

Yes! LocalClarity integrates into Google’s Q&A in its own section similar to the ReviewsInbox™. Users can monitor and answer questions in bulk from all locations to make certain potential customers have the most current and accurate information available.

How do I see if a review was updated by my customer?

All reviews that have been modified from their original content will show up in your ReviewsInbox™ with a purple icon that informs you that said review was edited. Both the original date and the most recent update date are presented. Launching later this year is a full Review Timeline that presents the full history of each step of a reviews journey.

Can I ask and answer my own questions?

Businesses of all sizes can easily ask and answer their own questions. For a single location, navigate to your Locations module, select the desired location, and ask a question using the chat bubble icon. To ask multiple questions across one or many locations, the Bulk Upload Q&A feature is available through the building of a simple CSV file with questions and answers.

Should I select "responsive layout"?

Generally, yes. You’ll want your showcase to fit properly within your website for all of your visitor’s screen sizes. Toggling on Responsive Layouts for your Review showcase will conform to the available space of the screen.

How can I make certain my images are optimized across locations?

LocalClarity’s unique Image Management module provide visibility to all of your location media by location, timeline, category, asset type, and brand vs public. We even offer the option to check the primary image shown by Google and compare it to your cover assignments to identify for more brand control.

Can I upload my own software reviews into Google?

Unfortunately, no. Each review platform has unique criteria for gathering, monitoring, and distributing consumer feedback. One option is to let your customers know that you would appreciate reviews on platforms that you wish to build up as part of a strategic plan to gain full value from your reputation.

How do I delete a spam images uploaded to my listings?

LocalClarity makes it easy find offending images, trigger the Google request form, and mark the images as “flagged”. The platform records the user and date of the appeal so you can monitor progress and determine if multiple removal attempts are required. Still can get the images removed, bring reach out to Client Success and we will initiate a campaign to get Google Local Guides to request removals.

Does responding to past reviews increase future reviews?

Yes. According to a study by Trip Advisor, hotels that responded to reviews received 12% more reviews and their ratings increased by 0.12 stars. This study reaffirms how responding to reviews can increase customer retention and further increase rankings since both review volume and review ratings are also ranking signals.

Is Full Service listing management available?

A dedicated Professional Service team is available for Full Service Listing Management for enterprises that need consistent, professional attention to all local search listing details. To learn more, please reach out to us at support@localclarity.com with details on your needs. Each Full Service engagement is customized around your needs.

Can I download my automotive review data?

Yes. Just go into ‘Settings’ and click into the ‘Data Download’ section. Select the source of the reviews and the date range for the review set are downloading. The default download will be all reviews, so double check before pressing download. When the review count total is over 100, the file will be emailed to you.

How can I increase leads from my local search results?

By keeping your location details accurate, complete, and current, you will make it easier for potential customers to find your dealership instead of your competition. It’s all about feeding the “Google Beast” with every single business offering, from your categories and attributes to your services and departments. The more explicit detail you can make available to Google, the greater the opportunity you have to appear is discovery searchers.

What makes a Google Review most relevant?

In displaying a list of reviews, Google doesn't show the reviews in chronological order by default. Instead, reviews are shown by what Google refers to as "Most Relevant". The Length , keywords, specifics, local focus, time, and any negative sentiment can impact a review and mark it as relevant. This is why certain older reviews can stick at the top for your Home Services business.

How do I use video and images to attract customers?

Attracting new customers from local search requires competitive excellence in both authority (feeding the algorithms to gain exposure in local search and map results) and presentation (the content and media that sells your brand). While Images and video don’t help with rankings, they’re critical to attracting attention and generating more calls, website visits, and driving direction requests for each of your locations. You should treat every search listing as a mini-website, making certain that your imagery removes all FUD (fear, uncertainty, and doubt) and showcases your unique selling proposition.

How quickly can I set up my Account?

No need to schedule a demo to start exploring. Simply set up a user account and integrate your Google Business Profile account to access detailed reporting, take advantage of generative AI to respond to reviews, create local social posts and identify all of the opportunities to improve your local search discovery and rankings. Integrate all of your other local search and review source platform expand your capabilities further.

Is full service review management available?

Yes, LocalClarity accepts a limited number of clients for full service reputation management. We would with each brand individually to craft a customized plan designed to meet all client needs, including customized service-level-agreements and reporting. Please note that full service is only available via an annual contract for clients requiring primarily English reputation management.

In which countries does LocalClarity operate?

LocalClarity is available everywhere Google Business Profile and other major review sites operate. For a full list of countries, please visit our Knowledge Base.

Are annual contracts required?

In most circumstances, we make the entire LocalClarity platform available on a month-to-month basis. You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation. Enterprise clients will typically be required to commit to an annual contract so that we can align all of the support and Client Success resources.

How do I better manage online reviews?

It‘s a good idea to designate a specific individual or team to respond to online customer reviews. For small businesses, it makes sense to appoint one individual, while large companies might decide to give this responsibility to a team or between Hotel managers. Consider the following qualities when deciding which individual or team responds to customer reviews, 1) Strong customer service skills, 2) Highly professional attitude, 3) Good knowledge of company culture and policies, 4) Authority to resolve customer issues, and 5)Great writing style (but now Generative AI helps with this one).

Review Management

Take the guesswork out of social strategy

Onboard easily

See the big picture

Gain competitive advantage

Frequently Asked Questions